OVER 37,251 ORDERS DELIVERED !!

FAQs

WHEN WILL MY ORDER BE DELIVERED ?

We will email your tracking information as soon as your order has shipped. Usually you will receive the tracking number 2-7 days after we have shipped your order.

your order will arrive within 2-3 weeks in the USA and 2-5 weeks for the rest of the world.

In most cases, you will receive your item(s) earlier than expected and sometimes it depends on the destination. Your patience is truly appreciated. You can always contact us if you have any questions regarding your purchase at contact us form

All orders are handled and shipped out from our warehouse locations in the US, Germany or Asia. Please allow extra time for your order to be processed during holidays and sale seasons.

HOW DO I CHANGE OR CANCEL MY ORDER?

After your order has been placed, you have 24 hours to contact our customer support team and request order modifications, change of address, or a cancellation. After 24 hours, your order has already been placed in production and can no longer be modified.

We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment.

Any cancellation made after an order has been placed, will be subject to a cancellation fee of $1.00 regardless of the time the order has been placed (even if it is just a second later) as the merchant processor/credit card charges us a fee for cancellations.

Please note that any orders that have already been packed or shipped cannot be cancelled.

WILL THERE BE A SHIPPING CONFIRMATION ONCE THE ORDER IS PLACED?

We will email your tracking information as soon as your order has shipped. Usually you will receive the tracking number 1-5 days after we have shipped your order.

HOW DO I TRACK MY ORDER?

We will email your tracking information as soon as your order has shipped. Usually you will receive the tracking number 1-5 days after we have shipped your order.

You can track your order status in real time by entering your order information on the Track my Order page.

Also PLEASE check your spam folder before sending any requests, and add support@lashopp.com to your email "whitelist".  

If you can not find any emails from us then chances are they are located in your spam folder.

MY ORDER HAS BEEN SENT, WHY DON'T I SEE THE TRACKING INFORMATION?

Your order has been sent, but sometimes it takes up to 48 hours for tracking info to show up in the tracking system or our own tracking system.

In some cases, tracking information won't load timely. This is often the case with our USPS global shipping partners. If your order has a tracking number, but it isn't updating timely, please rest assured that you will be taken care of as it is our responsibility to make sure we take good care of you - our beloved customer.

THE TRACKING NUMBER FOR MY ORDER STOPPED UPDATING, WHAT HAPPENED?

If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately.

Note: if for some reason your order is never released by customs, we'll send you a replacement!

MY ORDER STILL HASN’T ARRIVED, I THINK IT IS LOST?

If you think your order has been delayed or lost in the post please contact us and we will start an investigation with the courier. Unfortunately we cannot re-send your order or refund you until the courier has concluded the investigation, we will keep you informed and will be in touch.

WHAT DO I DO IF I HAVE MISSING ITEMS IN MY ORDER?

 If something is still missing, please contact us immediately.

I'VE RECEIVED CERTAIN ITEMS, BUT NOT ALL ITEMS FROM MY ORDER?

We ship our products from different warehouses around the world, and always do our best to ship your items from the closest warehouse to your location. However, this might mean that some items arrive on different dates than others, as they are shipped from different warehouses.

We are constantly working on stocking up our warehouses with as many products as we can, but rest assured, you will get all your items

HOW DO I SET MY SHIPPING ADDRESS?

Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c".

HOW TO ORDER ?

  1. Go to the item page of the product that you would like to order.
    2. Select the quantity of items that you would like to order and click “Add to Cart”
    3. Click "Check Out" in the pop up window.
    4. In the new page, please fill in your information (Email, Name, Shipping address) and then click "Continue to Shipping Method"
    5. Click "Continue to payment method" on the next screen
    6. Then fill in your credit card information and click "complete order" to finish the transaction.

I AM HAVING TROUBLE PLACING AN ORDER ONLINE, DO YOU TAKE PHONE ORDERS?

We are unable to take orders over the phone. You can try placing your order on a different device or browser. Otherwise we are happy to speak with you and see if we can fix any issues you may be having. 

WHAT PAYMENT METHODS DO YOU ACCEPT?

 We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.

HOW SECURE IS MY PERSONAL INFORMATION?

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

DO I NEED TO HAVE AN ACCOUNT TO ORDER?

No, you can also place an order without having an account with us.

ARE THERE ANY EXCHANGE RATES?

All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?

Please enter the correct shipping details when checking out. If you realize you have made an error, simply e-mail us at support@lashopp.com as soon as possible. 

However there is a 72 hour wait list for email, therefore, if your order has left our warehouse within 72 hours, it is out of our control. As our products are processed the day of the purchase submission, we cannot guarantee your purchase info will be corrected. 

All customers will be subject to re-purchasing the desired items if an error occurs. 

Kindly update your shipping address to your residential address instead of your vacational address as we do not know how long the destination's customs department will have the package on hold.

I’VE PUT DOWN THE WRONG SHIPPING INFO/ ORDER VARIANT!

Please enter the correct shipping details and order variant when checking out. If you realize you have made an error, simply e-mail us at support@lashopp.com as soon as possible. 

However there is a 72 hour wait list for email, therefore, if your order has left our warehouse within 72 hours, it is out of our control. As our products are processed the day of the purchase submission, we cannot guarantee your purchase info will be corrected. 

All customers will be subject to re-purchasing the desired items if an error occurs. 

HOW DO YOU ENSURE THE QUALITY OF YOUR PRODUCT ?

We have a dedicated sourcing team that works directly with manufacturers abroad. We test everything before we send it to you.

I’VE SENT YOU AN EMAIL, WHEN WILL YOU REPLY?

We try to reply to all emails within 24 hours. 

WHERE ARE WE BASED?

 All orders are handled and shipped out from our warehouse locations in the US, Germany or Asia to offer products at this low price.


RETURNS

HOW DO I RETURN AN ITEM?

If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

 Please see our Return Policy

WILL SHIPPING BE COVERED FOR MY RETURNS?

All return shipping fees and other miscellaneous fees are the responsibility of the customer.

WHAT IF THE ITEM(S) I RECEIVED ARE  DEFECTIVE / INCORRECT / DAMAGED?

Firstly, please accept our sincerest apologies. 

Please contact us at support@lashopp.com within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

WHEN WILL I RECEIVE MY REFUND?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.

ARE FREE PROMO ITEMS ELIGIBLE FOR A REFUND?

We do not offer replacement nor return on any free products, for any reason. Only regular priced items may be refunded, unfortunately PROMO items cannot be refunded.

CHARGEBACK FRAUD

LASHOPP-store does not tolerate credit card fraud, and all fraud, without exception, will be prosecuted to the full extent of the law. In addition, we will pursue civil legal action seeking any loss of income related to the fraud, including business, legal fees, research costs, employee downtime and loss of revenues.

LASHOPP-store considers credit card charge backs to be fraud if you have made no reasonable effort to work with us to resolve any problems with your purchase.