Customer service is our #1 priority and we will do whatever we can to take care of you. We greatly appreciate your consideration to do business with LASHOPP.
Not happy with your purchase? Please let our customer support team know. We are more than happy to try and sort out any issues you may have.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange
After your order has been placed, you have 24 hours to contact our customer support team and request order modifications, change of address, or a cancellation. After 24 hours, your order has already been placed in production and can no longer be modified.
Damaged/ Incorrect Order
We try our best to ensure product quality and accuracy, but sometimes mistakes happen and we sincerely apologize in advance if/ when it happens. If either of these rare occurrences happens to you, please take a clear photo of the item(s) and email it to us, along with your order number to email@example.com. Once we receive your email and verify the issue, we will get a replacement sent to you right away or you get your money back.rt
Order Not Received
If your item has not arrived within 28 days (35 days for international) after you placed your order, please contact our team and we will promptly take care of you.
As mentioned in our Help-center, shipping times can be longer for certain countries such as Canada, Australia, and the UK, for example. We are currently working on providing quicker shipping times for all of our customers, worldwide, but we do not have an estimated date for when that will be active.
FREE PROMO PRODUCTS: We do not offer replacement nor return on any free products, for any reason. Only regular priced items may be refunded, unfortunately, PROMO items cannot be refunded.
If your order with us doesn’t arrive at the correct shipping address provided to us and your payment is eligible, we’ll reimburse the full cost of eligible purchases paid, including shipping costs or we will gladly replace the item for you.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning an item over $200, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Should the item be returned damaged or incomplete, we will deduct a charge from the refund amount.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, gift cards, or some health and personal care items.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
LASHOPP-store does not tolerate credit card fraud, and all fraud, without exception, will be prosecuted to the full extent of the law. In addition, we will pursue civil legal action seeking any loss of income related to the fraud, including business, legal fees, research costs, employee downtime and loss of revenues.
LASHOPP-store considers credit card charge backs to be fraud if you have made no reasonable effort to work with us to resolve any problems with your purchase.
Please let us know if you have any questions. You can contact us here.