WHEN WILL MY ORDER BE DELIVERED?
All orders are handled and shipped out from our warehouse locations in the US, Germany or China to offer products at this low price and as such, shipping times will take 2-3 weeks in the United States, and 2-4 weeks for international orders.
In most cases, you will receive your item(s) earlier than expected and sometimes it depends on the destination and the product, Your patience is truly appreciated.
Please allow extra time for your order to be processed during holidays and sale seasons. You can always contact us if you have any questions regarding your purchase at contact us form.
I'VE RECEIVED CERTAIN ITEMS, BUT NOT ALL ITEMS FROM MY ORDER?
We ship our products from different warehouses around the world, and always do our best to ship your items from the closest warehouse to your location.
However, this might mean that some items arrive on different dates than others, as they are shipped from different warehouses. We are constantly working on stocking up our warehouses with as many products as we can, but rest assured, you will get all your items.
MY ORDER STILL HASN’T ARRIVED, I THINK IT IS LOST?
If you think your order has been delayed or lost in the post, please contact the United States Postal Service directly at 1-800-ASK-USPS® (1-800-275-8777).
You can also contact us and we will start an investigation with the courier. Unfortunately, we can not re-send your order or refund you until the courier has concluded the investigation, we will keep you informed and will be in touch.
CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?
Please be advised that your shipping address cannot be revised after the order has been processed or shipped.
Kindly update your shipping address to your residential address instead of your vacational address as we do not know how long the destination's customs department will have the package on hold.
We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information.
Please enter the correct shipping details when checking out. If you realize you have made an error, simply e-mail us at firstname.lastname@example.org as soon as possible.
However there is a 72-hour wait list for email, therefore, if your order has left our warehouse within 72 hours, it is out of our control.
I’ve put down the wrong shipping info/size order/variant order! What do I do?
Prevention is this best protocol for this scenario. Please, triple check that all information submitted is correct when following the purchasing process.
If you do happen to make any error, please contact us at email@example.com as soon as possible and we will try and correct the error.
As our products are processed the day of the purchase submission, we cannot guarantee your purchase info will be corrected. All customers will be subject to re-purchasing the desired items if an error occurs.